A Better Support Experience Awaits

Sound + Image is committed to providing unparalleled tech support for your home technology needs. We've significantly invested in enhancing our service team to guarantee you receive top-notch assistance. Introducing a range of new support features, we are dedicated to consistently delivering the world-class service that has become synonymous with the Sound + Image brand. Your home technology deserves the best, and we're here to ensure you get precisely that.

Residential

Commercial

Service, Designed with You in Mind. Anytime you need us.

Rapid response. Call, email, or text. Our support team is available to respond in as little as 10 minutes or less.

Nights and weekends. Can't wait? We offer night and weekend on-site appointments for the most urgent issues.

24/7 access. Issues don't follow a schedule. That's why our team is available around-the-clock for remote troubleshooting.

System monitoring. Avoid pesky disruptions. Let our team monitor the health of your system and detect issues proactively.

A Professional & Efficient Support Team.

Friendly & Effective Remote Support

Simply call or email, and in as little as 10 minutes a member of our team will get to work on resolving your issue. Our specialists are trained to identify the problem and remotely solve many of the most common technology failures.

Fast & Reliable On-Site Support

When an issue can’t be solved remotely, our memberships provide prioritized access to on-site support technicians. These technicians are briefed by the remote team and will have the knowledge they need to quickly and efficiently solve the issue.

Choose the Level of Support That's Right for You

and get 10% off with Annual Billing

	Essentials Plus	Priority	Proactive	Signature
Unlimited 24/7 Remote Support	✔	✔	✔	✔
Guaranteed Remote Support Response Times	60 mins	30 mins	30 mins	10 mins
Prioritized Scheduling	✖	✔	✔	✔
Discounted Service Labor	✖	✔	✔	✔
On-Site Support Timeline*	✖	Same/Next Day	Same/Next Day	Same/Next Day
Annual Tech Reviews	✖	1	2	2
Proactive System Monitoring	✖	✖	✔	✔
Skip the Line, Every Time	✖	✖	✖	✔

*All appointments with Sound + Image's Advance Support team are billed at an hourly rate. Labor is not included in membership plans unless explicitly stated. For a detailed breakdown of rates, please refer to our Terms of Service: https//membership.soundandimage.com/terms-of-service/

Not interested in remote support, urgent response, discounted rates, and other membership benefits? On-site only support is available to non-members during normal business hours. All clients must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates apply.

Become A Client For A Better Support Experience.

Our team of technology experts can answer any questions you might have and help you select the right membership plan for you.