Terms & Conditions and Privacy Policy

Last Updated: 5/12/2025

Sound & Image Design, Inc. ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This page outlines our Terms & Conditions and Privacy Policy, explaining how we collect, use, and protect your data, including our SMS communication practices.

Terms & Conditions

1. Acceptance of Terms

By accessing and using our website or services, including submitting forms and subscribing to communications, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our site.

2. Use of the Website

You agree to use our website for lawful purposes only. You are prohibited from violating or attempting to violate the security of the website.

3. Intellectual Property

All content, logos, text, graphics, and design are the intellectual property of Sound & Image Design, Inc. and may not be reused or reproduced without written permission.

4. Limitations of Liability

We are not responsible for any damages resulting from the use of, or the inability to use, our website or its content.

5. Governing Law

These Terms shall be governed by the laws of the State of Virginia.

SMS Terms & Conditions

1. Consent to Receive Messages

By checking the appropriate box on any of our forms, you consent to receive SMS messages from Sound & Image Design, Inc. These may include appointment reminders, service notifications, and promotional updates. You may reply “STOP” at any time to unsubscribe, or “HELP” for assistance.

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
If you have consented to receive text messages from Sound & Image Design Inc, you may receive messages related to the following :

Conversational messages, example: "Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

2. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your request.

Example:
"Message frequency may vary. You may receive up to 6 SMS messages per week regarding your appointments or account status."

3. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4. Opt-In Method

You may opt-in to receive SMS messages from Sound & Image Design Inc in the following ways:

• By submitting an online form located at https://soundandimage.com/contact

5. Opt-Out Method

You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, message and data rates may apply, Messages frequency may vary, and you can contact us directly to request removal from our messaging list.

6. Privacy of SMS Information

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

7. Help

Hi we are Sound & Image Design Inc.  Need help? Text HELP for assistance. You can also contact us at Phone:804-741-5816  or  https://soundandimage.com  If you do not wish to receive SMS messages, simply leave the SMS consent box unchecked on your intake forms.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our https://soundandimage.com/terms-and-conditions-privacy-policy page.
• Message frequency may vary.

Privacy Policy

1. What Personal Information We Collect

When using our website, you may be asked to provide your name, email address, phone number, or other details. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

2. When We Collect Information

We collect information when you:

• Subscribe to a newsletter

• Fill out a form

• Use live chat or support features

• Contact us by phone or email

3. How We Use Your Information

We may use your information to:

• Improve customer service

• Send periodic emails

• Respond to inquiries or requests

• Send promotional messages (with consent)

4. How We Protect Your Information

Our website is regularly scanned for vulnerabilities. While we do not currently use SSL, we do not collect sensitive data such as credit card numbers. Regular malware scans are conducted.

Use of Cookies

We use cookies to:

• Understand and save user preferences

• Compile site traffic and interaction data

You can disable cookies via your browser, though this may affect certain features.

Third-Party Disclosure and Tracking

• We do not sell, trade, or share your information with third parties.

• We do not offer third-party products or services.

• We do allow third-party behavioral tracking (e.g., Google Analytics).

Your Rights and Disclosures

CalOPPA Compliance

• Users may visit anonymously.

• This policy is linked from our homepage.

• Users will be notified of updates on this page.

Do Not Track Signals

We honor Do Not Track signals.

Children's Privacy (COPPA)

We do not knowingly market to or collect data from children under the age of 13.

Fair Information Practices

If a data breach occurs, we will notify users within 90 business days.

You have the right to pursue recourse through legal or regulatory channels if we fail to adhere to this policy.

CAN-SPAM Compliance

We collect emails to:

• Respond to inquiries

• Send relevant content and offers

We agree to:

• Avoid misleading subject lines

• Identify messages as ads

• Include our business address

• Provide clear unsubscribe options

You can unsubscribe anytime by clicking the link at the bottom of any email or contacting us directly.

Contact Us

For questions or concerns about these Terms & Conditions or our Privacy Policy, please contact:

Sound & Image Design, Inc.
📞 (804) 741-5816
🏢 7425 Brook Road, Richmond, VA 23227
🌐 https://soundandimage.com