Our Process
As technology professionals we take great pride in having a standardized design-build process in place to ensure you receive a high-quality, reliable solution that matches your performance expectations.
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Design
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Build
Let Our Process Guide the Way
For all of our smart home design projects, we strive for the ultimate professionalism by sticking to a consistent and transparent process. This way you know exactly what to expect throughout all phases of the project and have a clear understanding of how your technology goals are brought to life.
*In the majority of projects the integrator is responsible for all hardware procurement and labor and the consultant has design responsibility.
From start, to finish, and beyond...
Whether you're a new customer interested in our solutions, or an existing customer seeking support, we would love to hear from you. Don't hesitate to call or use our contact form to reach us for any reason. Our talented staff of Richmond, VA-area representatives is knowledgeable, responsive and ready to answer your questions. Our technicians are certified, experienced, and extremely passionate about every project. We take pride in building lifelong relationships with our valued customers. Contact us; we are ready to go to work for you.
1. Discovery Process:
Your project begins with a one-on-one conversation where we learn everything about your needs and preferences so we can design a system curated just for you. We’ll take the time to learn about your lifestyle, interests and budget or space constraints. As we learn more, we’ll be able to better tailor the ideal functionality and capabilities for your system.
2. System Design:
The next step is taking the information from the initial discovery meetings to craft the design for your system according to your performance priorities and budget qualifications. This proposal gives an overhead explanation of the subsystems for each room. It outlines the features and functionality you can expect from lighting, audio, video and networking. We’ll discuss it with you and integrate your feedback before moving on to the next stage.
3. Engineering:
If your project requires, we can use cutting-edge Computer Aided Design (CAD) technology and project drawings to create in-depth documentation for our technicians to follow. These plans include the hardware models, labor requirements, low-voltage wiring, structured cable systems, lighting load specifications, engineering schematics and rack elevations. By strictly following these plans, we ensure the final project is in line with the approved design.
4. Implementation Process:
At the job site, our Richmond-based staff uses the engineering documentation to lay out all necessary low-voltage wiring and device enclosures. Knowing the unique requirements for various subsystems, our technicians expertly install and test all devices to ensure they work as specified in any original documentation. How long the process takes will depend on the project scope as well as any change orders along the way. If any changes are made during this stage, they’re included in relevant as-built documentation.
5. Service & Support:
After installation, we ensure our clients enjoy a world-class service experience to keep their integrated technology running smoothly for years. How can you enjoy optimal performance from your system? Every piece of documentation is kept for future service, manufacturer warranties are guaranteed and we offer ongoing tech support. Let us craft advanced service plans for you that include 24/7 remote monitoring, network performance tests and priority response times.
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(804) 741-5816
7425 Brook Road
Richmond, VA 23227
*Showroom available by appointment only
Sound and Image is rated
5 out of
5 based on
47 reviews from around the Web.
- 2023-02-23They are professional, knowledgeable, and offered solutions that worked for me and my needs.Katie G.
- 2023-01-14Technical staff were very professional, knowledgeable and fantastic problem solvers. Highly recommend Sound and Image Design!!!Herb H.
- 2022-12-17Did a great a job with our media room installation! Super professionalRiver City Pro W.
- 2022-10-17I am thrilled with all of the work I had done. I couldn’t recommend this company any more highly.Megan C.
- 2022-10-14Sound and image did a great job. They were able to renovate an older system and bring it up to current technology. Would highly recommendSteven H.
- 2022-08-29These guys are solid professionals who have decades of experience and possess the highest levels of technical expertise. Highly recommended.Gr W.
- 2022-08-26He had suggestions and came up with some alternatives based on what we wanted to spend and together we came up with a solution we were very happy with, including new theater seating, new projector and receiver and controller.Gordon G.
- 2022-07-26I am very glad that I was able to find Sound + Image. This great attitudecomes from the top and thru the team.AK D.
- 2022-07-12Their work, and customer service, has been world-class, and over time they have become friends as well as trusted Audio/Visual partners.Chris M.
- 2022-07-11Jobs were done on budget and on time. When we needed to make some changes some time later, no problem.Christian S.
- 2022-07-05High-end equipment installation done perfectly. Tim analyzes the plan and gets the job done promptly and well. Kudos to Sound + ImageAnthonyS
- 2022-05-03Very helpful from start to finish with my outdoor patio speaker and Sonos system setup. I highly recommend Sound + ImageCampbell D.
- 2022-04-07The follow on support was what really made this a positive experience for me.Alex F.
- 2021-12-07They were very professional and it has transformed our tv viewing experience. No more searching for the right remote to switch inputs.Robert B.
- 2021-10-14Responsiveness - Tim and his team are timely in all of their response. He was careful to check that everything was as we wanted it.Marsha D.
- 2021-09-25This company is awesome! Service, skills, knowledge, and the outcome is amazing. Nothing but my highest ratings for them.Kristin T.
- 2021-09-22Friendly, professional, knowledgeable I cannot say enough good things about this company!Alison B.
- 2021-01-01Sound & Image is my go-to-outfit each time I need a tech project at home.Melvin R.
- 2020-10-04They took into consideration what I wanted and offered their expertise when I needed it.cawitkow2
- 2020-09-09Drake was the technician who installed the eero Pro system and he was personable and efficient in completing the task.Gary W.
- 2020-08-24These guys rock. Extremely knowledgeable, and very service friendly. Helped me figure out an issue I am struggling with, and were extremely helpful. A+++++Adam C.
- 2020-08-23These guys are rock stars. A+ service, extremely knowledgeable, and I would recommend these guys to anyone.Thank you!Adam C.
- 2020-05-07Very professional with great technical skills and efficient work.Absolutely recommend......curt p.
- 2020-04-03It was amazing to watch. I highly recommend them and I will contact them in the future.Ann S.
- 2020-02-09Had an excellent experience with Tim and his crew who were very professional, personable and remarkably attentive to detail (ex. 😊😊😊Shawna P.
- 2019-11-27Always do a great job, courteous, responsive and are there when they say.Peter Van W.
- 2019-11-25We were lucky to find Sound and Image Design! They installed a beautiful Control4 system and freed up one entire side of our cabinet.H H.
- 2019-11-20Tim, Drake and the guys are top notch. Excellent knowledge of product and great communication. Thumbs Up!Bill N.
- 2019-11-11Sound & Image Design are are fantastic company who have completely outfitted our home with all its audio and video components.Kris D.
- 2019-11-03The guys are easy to work with and I couldn't be happier. Thank you again.Rusty T.
- 2019-11-03Great experience. Crew from Sound & Image installed my tv on the wall, including running cables in wall. Very polite and professional.Tommy P.
- 2019-10-24An expert team that not only delivers exceptional services, but is so incredibly responsive to our needs and requests. We are so grateful!Elizabeth Dolan W.
- 2019-07-30We have been working with them for a few years now and they are always professional, courteous, dependable, and work in a very timely manner.Shabeen Ali S.
Sound and Image is rated
5 out of
5 based on
47 reviews from around the Web.
- 2023-02-23They are professional, knowledgeable, and offered solutions that worked for me and my needs.Katie G.
- 2023-01-14Technical staff were very professional, knowledgeable and fantastic problem solvers. Highly recommend Sound and Image Design!!!Herb H.
- 2022-12-17Did a great a job with our media room installation! Super professionalRiver City Pro W.
- 2022-10-17I am thrilled with all of the work I had done. I couldn’t recommend this company any more highly.Megan C.
- 2022-10-14Sound and image did a great job. They were able to renovate an older system and bring it up to current technology. Would highly recommendSteven H.
- 2022-08-29These guys are solid professionals who have decades of experience and possess the highest levels of technical expertise. Highly recommended.Gr W.
- 2022-08-26He had suggestions and came up with some alternatives based on what we wanted to spend and together we came up with a solution we were very happy with, including new theater seating, new projector and receiver and controller.Gordon G.
- 2022-07-26I am very glad that I was able to find Sound + Image. This great attitudecomes from the top and thru the team.AK D.
- 2022-07-12Their work, and customer service, has been world-class, and over time they have become friends as well as trusted Audio/Visual partners.Chris M.
- 2022-07-11Jobs were done on budget and on time. When we needed to make some changes some time later, no problem.Christian S.
- 2022-07-05High-end equipment installation done perfectly. Tim analyzes the plan and gets the job done promptly and well. Kudos to Sound + ImageAnthonyS
- 2022-05-03Very helpful from start to finish with my outdoor patio speaker and Sonos system setup. I highly recommend Sound + ImageCampbell D.
- 2022-04-07The follow on support was what really made this a positive experience for me.Alex F.
- 2021-12-07They were very professional and it has transformed our tv viewing experience. No more searching for the right remote to switch inputs.Robert B.
- 2021-10-14Responsiveness - Tim and his team are timely in all of their response. He was careful to check that everything was as we wanted it.Marsha D.
- 2021-09-25This company is awesome! Service, skills, knowledge, and the outcome is amazing. Nothing but my highest ratings for them.Kristin T.
- 2021-09-22Friendly, professional, knowledgeable I cannot say enough good things about this company!Alison B.
- 2021-01-01Sound & Image is my go-to-outfit each time I need a tech project at home.Melvin R.
- 2020-10-04They took into consideration what I wanted and offered their expertise when I needed it.cawitkow2
- 2020-09-09Drake was the technician who installed the eero Pro system and he was personable and efficient in completing the task.Gary W.
- 2020-08-24These guys rock. Extremely knowledgeable, and very service friendly. Helped me figure out an issue I am struggling with, and were extremely helpful. A+++++Adam C.
- 2020-08-23These guys are rock stars. A+ service, extremely knowledgeable, and I would recommend these guys to anyone.Thank you!Adam C.
- 2020-05-07Very professional with great technical skills and efficient work.Absolutely recommend......curt p.
- 2020-04-03It was amazing to watch. I highly recommend them and I will contact them in the future.Ann S.
- 2020-02-09Had an excellent experience with Tim and his crew who were very professional, personable and remarkably attentive to detail (ex. 😊😊😊Shawna P.
- 2019-11-27Always do a great job, courteous, responsive and are there when they say.Peter Van W.
- 2019-11-25We were lucky to find Sound and Image Design! They installed a beautiful Control4 system and freed up one entire side of our cabinet.H H.
- 2019-11-20Tim, Drake and the guys are top notch. Excellent knowledge of product and great communication. Thumbs Up!Bill N.
- 2019-11-11Sound & Image Design are are fantastic company who have completely outfitted our home with all its audio and video components.Kris D.
- 2019-11-03The guys are easy to work with and I couldn't be happier. Thank you again.Rusty T.
- 2019-11-03Great experience. Crew from Sound & Image installed my tv on the wall, including running cables in wall. Very polite and professional.Tommy P.
- 2019-10-24An expert team that not only delivers exceptional services, but is so incredibly responsive to our needs and requests. We are so grateful!Elizabeth Dolan W.
- 2019-07-30We have been working with them for a few years now and they are always professional, courteous, dependable, and work in a very timely manner.Shabeen Ali S.