I wanted to take a moment to thank you and your team for the excellent work on our Plasma TV and whole house audio entertainment package. Your ability to work side by side with the cabinetmakers made our installation absolutely perfect. Everyone who walks into our living room goes, Wow! As with any large purchase, its the service after the sale that makes the difference. You have been here any time I called to tweak this or that thus keeping our system working flawlessly. Thanks again and Ill call you when we build-out our third floor for the continuation of this incredible system.

Scott H. Enoch
Glen Allen, Virginia

Bob and I would like to extend a heartfelt thanks to all of you at Sound + Image Design for helping us realize our dream of building our own dedicated home theater in our home. You made the process and enjoyable and exciting experience for us with your expertise in service, product knowledge, design, installation, equipment and follow-up. The entire experience with you from beginning to end was just a pleasure and a relief to have such dedicated, detail-oriented experts in the field handling such a project for us. Were so amazed at the quality of sound and picture that you designed for us. It surpasses anything we could have imagined. But we were confident that by signing your team on, anything was possible. And we were right! We wish you all nothing but the best and look forward to working with you again on any future projects we may have.

Bob and Jackie McIlyar
Mechanicsville, Virginia

I want to express my sincere gratitude for the outstanding consultation and service your company provided me in establishing my new audio and video systems. As you know, I am no stranger to high end audio and video gear, Over the years I have invested a substancial amount of money trying to get the cleanest and most pure audio and video experience available. Of all the places I have purchased my gear from, nobody has ever demonstrated the product knowledge or the depth of consultation and personal service I received from you. I look forward to an ongoing relationship exclusively with Sound + Image Design

Dow Kienel
Richmond, Virginia

I am a lover of music and movies and Ive been aggressively pursuing state-of-the-art sound and picture for nearly two decades. In my quest Ive encountered good, back and ugly retailers. During the first decade, I shopped everywhere, but found myself seldom returning to the same place twice. About twelve years ago I met Tim Stinson. He was knowledgeable, experienced, friendly, open minded and cared enough to learn about my vision of perfection. I can assure you that this is rare amongst high-end audio/video professionals. As I entered my second decade I seldom found myself any place other than Sound + Image. When Graham joined Tim to focus on high-end home theater, I stopped visiting other local retailers. Heres why:

  • They love what they are doing and care about our hobby
  • They make me feel welcome and are happy to discuss my needs
  • They want me to like what I buy and spend the time to make sure that I do
  • They stay educated on industry trends and state-of-the-art products
  • They know their own products and their competitions
  • They have chosen their product line well
  • They care about customer service and know how to fix things when they go wrong

If there is another audio/video retailer in central Virginia who can deliver a better overall experience to you, I dont know of them (by the way, I know them all). That is not to say that the competition is bad, only that these guys are very good. I know you will be happy with Sound + Image and can recommend them without reservation.

John Herzog
Richmond, Virginia

I have been doing business with Tim and Graham for quite some period of time consistently with experience from a customers perspective that would be categorized as outstanding. I have known Tim for well over 15 years, and Graham for the last three years. I would estimate that I have purchased in excess of two complete systems with these guys for several reasons:

  • Fair pricing: I have never had to go through hoops to get what I consider a fair and reasonable price for audio gear. They have also been very accommodative in trade deals.
  • Extensive networking: When I am looking for gear of the best new deals, these guys have always helped even when it was gear that they did not carry. That does not happen often in the audio business.
  • Fair treatment: No hard sales push with these guys. Listen and look in their showroom and even take equipment home for extended review.
  • Quality: Tim and Graham have always stood behind their product lines.

I have been an audio gear junkie for the last twenty years and during that time I have referred many friends to the owners of Sound + Images Design. My friends consistently return thanking me for the reference, and point to the same customer experiences. I travel extensively and could buy equipment from anywhere, but I keep returning to Tim and Graham. In my book that says it all.

Jeff Kane
Charlotte, North Carolina

Be Sociable, Share!